Patient satisfaction with physical therapy care, in a tertiary healthcare facility: an evaluation of quality of physical therapy services provided in Federal Medical Centre, Yenagoa, Bayelsa State.

Ojeniweh O1*, Popoola O1, Adesina AD2, Mariere U2, Rotifa S2
1Department of Physiotherapy, Federal Medical Centre, Yenagoa, Bayelsa State, Nigeria.
2Department of Community Health and Public Health, Federal Medical Centre, Yenagoa, Bayelsa State, Nigeria.
*Correspondence: Ojeniweh Ogechukwu; +234 703 979 7610; oojeniweh@yahoo.com

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Abstract

Background: Patient satisfaction is an important indicator in assessing quality of health care. Physiotherapy services is a core service required to promote quality coverage of healthcare universally.
Objective: This study aimed to evaluate patient satisfaction with physiotherapy services in a tertiary facility.
Materials and Method: A descriptive survey of 141 patients aged between 18 and 64years who received at least 3 sessions of physiotherapy from June 2018 to December 2019. Data was collected using the Patient satisfaction questionnaire III (PSQ-III).
Results: The respondents were 56% males with 44% females. Respondents in the age range of 36-45years and employed in the formal public sector were 47.5%. Respondents who had post-secondary education were 77.4%. Satisfaction with physical therapy services was graded good (29.1%), very good (64.5%) and excellent (1.4%). Communication (95.7%), technical quality (92.9%) and interpersonal aspects (90.1%) rated highest in satisfaction, time aspect had the highest grade of fairly satisfied patients. Poor satisfaction responses were recorded against convenience, time spent and cost as most patients paid out of pocket. Factors such as employment of physiotherapists, access to physiotherapy care and increase in number of visits covered under various prepayment schemes would enhance quality of care delivered in the state.
Conclusion: Patient satisfaction is an important factor in improving the healthcare of patients. Patients were reasonably satisfied with the services received. Factors identified to impact negatively, can be managed to improve the patient experience.

Keywords: Physiotherapy, Patient satisfaction, Healthcare.

Cite this article: Ojeniweh O, Popoola O, Adesina AD, Mariere U, Rotifa S. Patient satisfaction with physical therapy care, in a tertiary healthcare facility: an evaluation of quality of physical therapy services provided in Federal Medical Centre, Yenagoa, Bayelsa State. Yen Med J. 2021;3(2):116–123.

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